Privacy policy
At South Monk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase from us.
By accessing or using our website, you agree to the terms of this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect the following information:
• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Payment Information
• Order Details
• Device Information
• IP Address
• Browser Information
• Website Usage Data
How We Use Your Information
We use your personal information to:
• Process and fulfill your orders.
• Deliver your products through our shipping partners.
• Process payments securely.
• Send order confirmations and shipping updates.
• Respond to your enquiries and customer support requests.
• Improve our website, products, and customer experience.
• Prevent fraud and maintain website security.
• Comply with applicable legal requirements.
Payment Security
Payments made on our website are securely processed through trusted payment gateway providers. South Monk does not store your debit card, credit card, UPI PIN, CVV, or banking credentials.
Shipping
To deliver your orders, we may share your shipping details with trusted courier partners such as DTDC.
Marketing Communications
If you choose to subscribe, we may send you updates regarding new arrivals, special offers, festival collections, and promotional campaigns. You can unsubscribe from these communications at any time.
Cookies
Our website uses cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, and provide a better shopping experience.
You may disable cookies through your browser settings, although some features of the website may not function properly.
Sharing of Information
We do not sell, rent, or trade your personal information to any third party.
Your information may only be shared with trusted service providers for purposes such as:
• Payment Processing
• Shipping and Delivery
• Website Hosting
• Analytics
• Customer Support
• Legal Compliance
These service providers are required to protect your information and use it only for the services they provide.
Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse. While we take appropriate precautions, no method of online transmission or electronic storage is completely secure.
Your Rights
You may request to:
• Access your personal information.
• Update or correct your information.
• Request deletion of your personal information where permitted by law.
• Opt out of promotional communications.
To exercise any of these rights, please contact us using the details below.
Third-Party Services
Our website is powered by Shopify. We may also use trusted third-party services including payment gateways, shipping providers, analytics tools, and marketing platforms to operate our business. These providers have their own privacy policies governing the handling of your information.
Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with the revised "Last Updated" date.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
South Monk
Email: southmonk12@gmail.com
Phone: +91 9961194206
Business Address:
Kottayam,
Kerala – 689581,
India